Customer Support Channels

  • 1 hour ticket response time
  • A Sixty–Minute Response Time Guarantee

  • All your assistance requests will be attended to within maximum sixty minutes after the trouble ticket or email is received. If your issue requires additional assistance from a server administrator, we will direct the support ticket or the email to the person in charge and will leave a note to inform you that more time will be required for arriving at the best solution. Furthermore if you take advantage of our Administration Services package, any of the server management services included there will be executed whenever you choose.

  • Top quality support service
  • A Top–Notch Technical Support Service

  • Our customer support team will be at your disposal 24/7/365 if you require assistance working with the Web Site Control Panel or with any of the apps that we pre–install on your behalf on the dedicated server. What is more if you require help tackling all the routine administration tasks on your server, you can order the Administration Services package, that includes backup storage space, OS updates on a weekly basis, installation and problem troubleshooting procedures, server monitoring and restarting services, etc.

  • Intuitive help center
  • An Intuitive Help Section

  • Our Web Site Control Panel is preinstalled for every Linux dedicated hosting server. Among its features is a very useful integrated knowledgebase that will guide you step by step on all the tasks that you can carry out. Most educational articles have video versions that demonstrate all the tasks that you can carry out in a highly illustrative manner. You can find the educational articles and the video tutorials in the top right corner of each section of the Web Site Control Panel.