Lots of users who start using their first web hosting account, or change companies, normally have questions in regard to how specific procedures are done or come across problems when setting up different things such as emails, website settings, and so on. This is why, a lot of providers have prepared documentation with popular questions and problems so as to help their customers obtain information quickly and seamlessly. Consequently, the customer care team can devote more time to real problems that particular clients may be encountering, since the solution for the minor things will be available on the World Wide Web and customers can fix them without having to touch base with the support team. Having in-depth documentation is pretty important, especially for new users with no previous experience at all, because the web hosting service involves an immense number of functions and many people can become bewildered about what action to take. A good information repository can both help you do the procedures that you want and become aware of how the web hosting service functions in general.

Extensive Online Documentation in Cloud Hosting

If you’ve bought your first cloud hosting account from our company or have migrated your website over to us, you will become used to our platform and our custom-built Hepsia Control Panel in no time due to the fact that we have prepared an in-depth online knowledge base where you can find all the info that you will ever need – both general info regarding the hosting service as a whole and more specific info about the separate features that you can use and the issues that you might confront. The articles themselves are available in two places. The entire article list can be accessed via the Control Panel’s Help section. You can access articles that are dedicated to the different features in each Control Panel section as well. You can become aware of how to accomplish pretty much everything, from creating an .htaccess configuration file to managing an electronic mailing list, and all the articles feature comprehensive guides, so you won’t ever become perplexed on account of an unclear text. Surely, in case you face a more specific obstacle and you can’t find an adequate solution in our knowledge base, you can contact our customer support staff 24x7x365.

Extensive Online Documentation in Semi-dedicated Hosting

Our semi-dedicated servers feature an extensive article library where you can find any information that you may need about our web hosting services or about the Hepsia hosting Control Panel that we’re using. We have prepared it on the basis of the feedback that we’ve collected from our clients over the years and, as a consequence, our articles touch upon particular problems that you might encounter and suggest the most efficient means of resolving them, for example receiving a 500 Internal Server Error message or not being able to send e-mails from your desktop PC even though you have the right outgoing mail server settings. The articles are available in each and every section of the Control Panel and you can check them at any moment. They can help you broaden your knowledge not only about our platform, but also about the hosting field as a whole, as they offer how-to guidelines and general info such as what cron jobs or file access permissions are.