24/7 Customer Support in Cloud Hosting
Our cloud hosting services come with 24/7/365 pre-sales, customer and technical support, so regardless of whether you're inquiring for our web hosting solutions before you make an order or you're an existing customer and you have any kind of question or a issue, you are able to contact us at any time, which includes holidays and weekends. We have many channels to get in touch with us - a couple of phone lines around the world for your convenience plus live chat support for billing, pre-sales and general questions; e-mail messages as well as support tickets for more technical issues or any matters which require extra time to analyze and deal with. In contrast to many other website hosting suppliers, our trouble tickets have a guaranteed max response time of only 1 hour, which means that no matter what the trouble is, it will be resolved on time and you won't waste days to have something fixed.
24/7 Customer Support in Semi-dedicated Hosting
Regardless of the semi-dedicated server that you pick, you're able to benefit from our 24/7 technical support services even on official holidays. All your web sites will be available all the time and so will we. With quite a few communication options, you'll be able to choose the best approach to get in touch with us and learn more about our solutions in case you do not have an account yet, or ask for assistance in case you are already our customer. You will be able to give us a call, have a chat with a live agent, send an e-mail message or open a ticket from the Help section of the Hepsia website hosting Control Panel. The last two options come with a one-hour response time guarantee, though it rarely takes more than 20 minutes to get assistance irrespective of the complexity of the issue. Using our customer and technical support services, we'll be available for you whenever you need us, not a few days later.
24/7 Customer Support in VPS
In case you have a Virtual Private Server from us, you will be able to get in touch with us 24/7 for every server-related issue or fordifferent problems and questions with regard to the pre-installed software your server comes equipped with. If you have not obtained a virtual private server package yet, you are able to learn more details about our solutions by giving us a phone call or through our live chat service. For more tech problems, you're able to send an email or open a trouble ticket through your billing Control Panel and you'll receive support within less than 1 hour irrespective of the time of the day, even on weekends and holidays. The actual reply time usually does not extend past 30 minutes. In case you're looking for assistance with third-party software, you'll be able to take advantage of the Managed Services upgrade which you can add to every single VPS plan and our administrators can help you with any set up or troubleshooting problem you have experienced.
24/7 Customer Support in Dedicated Hosting
All dedicated server packages that we supply feature 24/7 support through numerous methods of communication and with a 1-hour max answer time guarantee. When you want to find out more about the packages or you have any kind of general or billing questions, you'll be able to phone one of the local numbers that we have internationally or you could use our live chat support and speak with a live agent. For solely tech issues that need assistance from a tech support person or an administrator, you're able to open a ticket from your billing Control Panel or you could send an e-mail, as all of these channels are more appropriate to track a given matter. The answer time for them rarely exceeds half an hour, so that you can forget all about waiting for a full day to receive assistance. The support service is available for all the server-related matters, which includes the pre-installed software. In the event that you need support for third-party applications, you can consider obtaining the Managed Services upgrade that we offer for all of the packages.