A ticketing system is the most common means of correspondence that hosting providers offer to their customers. It’s typically part of the billing account and is the best way to solve an issue that requires a certain amount of time to examine or that needs to be forwarded to a sysadmin. In this way, all replies given by either side will be kept in one location in case someone else wants to work on the given problem and the info in the ticket will be accessible to all parties. The downside of deploying a ticketing system with most hosting platforms is that it is separate from the web hosting Control Panel, which suggests that you’ll have to log in and out of no less than two accounts to carry out a certain task or to touch base with the company’s client support staff. If you’d like to manage a couple of domains and each one is hosted in its very own account, you’ll have to use even more accounts at the same time. It might also take a significant length of time for the hosting provider to reply to your ticket.

Integrated Ticketing System in Cloud Hosting

The ticketing system that we are using for our cloud hosting services isn’t separate from the web hosting account. It’s part of our fully featured Hepsia Control Panel and you’ll be able to access it at any particular moment with just several clicks, without the need to sign out of your hosting account. The ticketing system features a quick-search field, which will help you track down practically any ticket that you have opened in the past, if required. Also, you can see knowledge base articles that belong to various problem categories, which you can pick, so you can learn how to deal with a specific issue even before you post a ticket. The response time is maximum 60 minutes, which suggests that you can get timely assistance at any particular moment and in case our help desk support staff advises you to do something inside your hosting account, you can do it on the spur of the moment without having to sign out of the Control Panel.

Integrated Ticketing System in Semi-dedicated Hosting

We believe that it is far more efficient to manage everything in one place, which is why we have integrated a ticketing system into the custom-developed Hepsia Control Panel, which is available with every single semi-dedicated server plan. This will allow you to manage the communication with our client care team along with your semi-dedicated account, which goes to say that you will not need to remember one more username for a different admin console. You’ll be able to post a new ticket or to track the status of an old one with no more than a few clicks of the mouse while you’re browsing the content hosted in your semi-dedicated account. You can also go through older tickets using a smart search filter or read applicable help articles, which include solutions to commonly confronted problems. The integrated trouble ticket system is monitored 24/7/365 with the maximum response time being only sixty minutes, so there will always be somebody to help you out.