A live chat is among the methods of communication offered by some hosting companies as a part of their support services. Determined by the provider, the chat is used for billing, pre-sales and/or technical support. This method of contact is quicker compared to a support ticket and it'll make it much more unlikely to misspell or misunderstand something as compared to a phone call with a representative. Furthermore, if the trouble that you have requires some time to be examined and taken care of, you'll be able to do something else meanwhile instead of just waiting, like you'd have to do when you call. You can also take advantage of a live chat support service for free as long as you have web access even if your hosting provider is based in another country and they don't have a local telephone number you can call.

Live Chat Support in Cloud Hosting

We supply a live chat assistance service for all of the cloud hosting services that we offer and we will support you with almost everything in real time. In case you don't have an account with us yet, we will be able to provide you with more information about the plans in order to help you to select the most suitable package. If you are an active client, we are able to help you with any general or billing issue in addition to with plenty of common tech problems, for example an email address setup in a desktop e-mail client. If you cannot call us for whatever reason or you're in some country where we don't have a local phone number, the live chat will be the best option to contact us. Certainly, some problems need longer time to investigate and test, therefore you'll have to open a support ticket to our technicians, but nonetheless, we're able to save you time and assist you with numerous troubles on the chat.

Live Chat Support in Semi-dedicated Hosting

We have a live chat service that is designed for all of our prospective and active clients. In case you are looking for a new web hosting account, you are able to chat in real time to one of our representatives and obtain more details about our Linux semi-dedicated hosting in order to pick the optimal plan for your websites. If you already own an account with us, we'll be able to support you timely with general, billing and first-level techmatters. Although in some instances you'll need to open a ticket as there're problems that can't be resolved through a live chat, we will help you with various standard tasks, for example setting up an email account in an email client or redirecting one domain to another. As a result, you will get prompt assistance and you will save many hours.