Should you ever encounter a problem with your site and be incapable of dealing with it yourself, ask the respective hosting provider’s client support staff to help you bring the website back online. A speedy solution would be the best-case scenario, but many companies respond within 24 hours and even more, particularly if you are working with a hosting reseller. Even if your problem can be sorted out without much effort, your website may not function properly or may not be reachable at all for an extended period, so you may lose prospective customers as it is quite unlikely that anybody will be eager to come back to an inoperational website. Because of this, you should make certain not only that you can reach your hosting company, but also that they can answer and assist you in a timely manner. If a web app update does not proceed as planned or if you erase something by mistake, for instance, the website must be restored speedily in order to avoid elongated downtime.

One-Hour Response Guarantee in Cloud Hosting

Our guaranteed max reply time for any trouble ticket that you open or any email that you send is just 60 minutes, even in case you contact us on weekends and national holidays. Whatever the nature of your query or issue may be, we will lend you a hand immediately and will supply you with the needed information to solve any problem with your websites. The real reply time usually doesn’t surpass fifteen to twenty minutes, which suggests that you can just forget about waiting for hours and hours to get a problem fixed or even worse – waiting around all day only to obtain a response that more information is needed whilst nothing’s solved. We will assist you in no time as we understand exactly how precious time can be in the dynamic digital sphere. The sixty-minute response time guarantee applies to any technical or billing question that you might have associated with our cloud hosting services.

One-Hour Response Guarantee in Semi-dedicated Hosting

We guarantee that if you post a ticket via your web hosting Control Panel or send an email relating to your semi-dedicated server, you will have an answer within sixty minutes max. You can get in touch with us whenever you wish in regard to general, billing or technical matters and considering the fact that we are available around the clock, you will invariably obtain assistance right on the spot. Based on the particular issue or question, we’ll supply you with more details, rectify the predicament if it has been caused by something within our reach or inform you how to proceed if you have to alter some setting for an Internet application that we do not have access to. You can just forget about waiting for an entire day for each reply. As it is, in most cases we respond to tickets and emails within 20 to 25 minutes max.