In case you've ever had a cloud hosting account in the past or you have dealt with any other online service, you're probably well aware from your own experience that for a lot of things it's better to speak with a live person on the telephone than to exchange tickets or e-mail messages. If you'd like to learn more about a specific service before you order it or in case something small-scale has to be done, for example, it is easier and faster to get it done live. If you can talk with representatives over the phone, it is also very likely that you're dealing with a real website hosting provider, not just a reseller. The type of support that you'll get on the phone differs between different providers - from common matters to professional technical support. Generally most of the providers will offer you pre-sales assistance and first level phone support, while more complex technical issues are handled through e-mail and / or tickets.

Phone Support in Cloud Hosting

If you choose to buy one of our cloud hosting services, you can talk with our customer support team over the telephone for 14 hours per day. We can assist you in choosing the proper plan for your websites since we are aware that it's better to discuss such issues with a live person. If you already own an account, we are able to help you with your sales/billing questions as well as general issues, even with some technical troubles which do not need too much time or escalation to an administrator because it'll be more convenient to open a ticket for time-consuming problems in order to have the correspondence in a single place. We have telephone numbers in the US, the UK and Australia, so you can call the one you prefer and speak with one of our agents.

Phone Support in Semi-dedicated Hosting

We offer live phone support 14 hours a day as part of the support services for each semi-dedicated server package that we supply. Considering the fact that some issues are more complex and time-consuming, you'll have to open a ticket if you come across such a problem, but for all of your general, billing or minor tech issues you can always phone us and we'll assist you without delay to save you the time you will have to spend on creating a support ticket. Even if you do not have an account yet, you are able to find out if you can host your websites on our leading-edge cloud platform or you can receive any other general information about our semi-dedicated services. We now have local phone numbers in the United States of America, the UK and Australia as well as an international number, therefore you'll be able to call the one that is nearer to your region.